24/7 · van ~21 min out

Nearby city · 24/7

Locksmith in Los Altos Hills

Los Altos Hills, up the lanes above Foothill Expressway, runs about thirty-one minutes from Moffett Park, the longest arrival on this map, and the prices there are the prices used in Sunnyvale.

31 min

Avg. arrival

$89

Service call

24/7

Availability

Baylands Lock & Access serving Los Altos Hills

This is the one place in the service area where the drive is the real constraint, and thirty-one minutes is offered as an estimate and not a boast: the lanes are narrow, they switch back, and rain or a school run will stretch it, all of which is said while the figure is being given rather than discovered later by somebody standing outside a dark house. The drive does not change the price. What the terrain changes is where a job starts. Parcels here are large, the house is usually invisible from the lane, and the first obstacle is a driveway gate on an operator or a side gate on a keyed latch, so a house lockout at $125 to $219 begins at whichever of those is in the way, and gate operators, post keypads, call boxes and the remotes that talk to them are priced at $149 to $429 rather than left to a quote. Hardware is chosen lot by lot up here, so a photograph of the door taken while you are on the phone is the quickest route to a settled figure: a stiff cylinder is cleaned and repinned at $28 to $45, a lock replacement is $125 to $315 per door, and a smart lock that gives a housekeeper or somebody feeding horses a code with an end date on it is $189 to $469. A safe left behind in a garage or a study, with a dial and no numbers anywhere in the house, is opened at $195 to $519 and usually goes back into service the same day. Rekeying one of these properties is a long list, taking in the house, the detached garage, a workshop, a barn on the older parcels and a gate on either flank, and the whole list is one figure with the $89 visit counted once instead of once per building. After a forced door, repair is $175 to $429 with the frame, the strike and the cylinder itemized on the emailed receipt, and the property is locking again before the van leaves. Calls are answered 24/7, with $50 sitting in the figure from 8pm and $85 from midnight, which is why a two in the morning call from up here is booked like any other.

Name the lane and a landmark, since numbering is thin and the house is often out of sight from the road. Say whether there is a gate at the top of the driveway and whether it opens from outside, and leave a light on at the door after dark.

Los Altos Hills is at the edge of our East Bay coverage, so arrival runs about 31 minutes. Every service and price on this site applies there without a distance surcharge.

FAQ

Asked on the way to the phone

How long until the van reaches me?+

Twenty-one minutes is the average across Sunnyvale, measured from the van in Moffett Park. By area: the Heritage District and Murphy Avenue 15 minutes, Moffett Park and Java Drive 15, Fair Oaks and Wolfe 17, Lakewood and the Baylands edge 19, Sunnyvale West and El Camino 19, Cherry Chase 21, Ponderosa and Ortega 21, Birdland 23. Outside the city line: Mountain View 21, Alviso and the north bay edge 25, Los Altos 27, Cupertino 27, Los Altos Hills 31. Los Altos Hills and the far side of Cupertino are honestly the slowest and you hear that on the call rather than standing in a driveway wondering. The window that arrives by text is drawn from where the van actually is, not from the average.

Do you actually work gates, lobby readers and fobs, or only keys?+

Both, and the access side is the bigger half of the week here. Gate operators and loop detectors, call boxes, keypads, lobby fob readers, maglocks, electric strikes, request-to-exit sensors, elevator floor restriction, garage clickers, and enrolling or removing fobs as people move in and out. It is priced like any other job at $149 to $429 with the $89 visit inside that, rather than sent away for a quote. The van carries reader stock, gate boards, strikes and blank fobs alongside cylinders and pins, because on these streets the thing that stopped you is as likely to be electric as mechanical.

Why is there a range at all?+

Three things move a job inside its range. First, which opening it is, because a rekeyed cylinder, a lobby reader and a gate operator are different amounts of work. Second, who has the authority to order the work, since a shared opening needs a manager or an HOA and that sometimes changes what can be done in one visit. Third, which hour you are calling in. Once those three are settled the figure is a single number, not a span, and it stays that number on the receipt.

I rent off Fair Oaks Avenue. Do I need my landlord before you open my unit door?+

No. Your unit door is yours and so is your own fob: a lockout, a rekey your lease allows, a fob that has stopped reading, all of that you can arrange yourself. Bring photo ID showing the address, or ID plus something on your phone that ties you to the unit, such as a lease page, a rent receipt, a utility bill or addressed mail. Give the building and the unit number on the call, because a call box with ninety buttons is no help to a van circling Wolfe Road. Nobody is contacted about you, and no owner has to approve putting you back into the place you pay for.

Who can order work on the gate, the lobby or the parcel room?+

The manager, the owner or the HOA, never a single resident. A shared opening belongs to the whole building, so the person authorizing it has to be the person responsible for it. In practice that means a property manager, an on-site manager, an owner, or a board member acting with the HOA behind them, and a management agreement or a text from the owner is enough to settle it. If you are a resident and the gate has failed at one in the morning, say so on the call anyway: getting you to your own unit door is a different job from repairing the gate, and the first one can go ahead while the second waits for the office to open.

Do nights, weekends and holidays cost more?+

Saturday, Sunday and holidays cost what a Wednesday afternoon costs. Only the clock changes anything: $50 between 8pm and midnight, $85 between midnight and 7am. Both are folded in before you hear a figure, so nothing appears later. A house lockout that is $125 in daylight comes back as $175 at eleven at night and $210 at four in the morning, all of it still inside the published range of $125 to $219. Given how many people here work swings and red-eyes, the late call is treated as the normal call it is.

Will the lock still work after you open it?+

Almost always, and it never gets drilled without your agreement. Picks, decoders and bypass tools cover unit door cylinders, fifties builder deadbolts across Cherry Chase and Ponderosa, aluminum storefronts, patio sliders, most car doors and most safes. On the electric side, a stuck maglock or gate usually comes down to the release circuit, the sensor or the board rather than anything that has to be cut. The exceptions are a high-security cylinder, one already smashed, or one welded around a snapped blade. When that is your opening you hear it plainly, you hear what would replace it, and you decide. The figure does not move either way.

Our Cherry Chase house still has its original hardware. Does all of it have to come off?+

Usually not. Streets through Cherry Chase, Ponderosa and Birdland are full of fifties knob sets and later deadbolts that still turn well and only need repinning so keys from three owners ago stop working. Three things genuinely earn replacing: a cylinder with real wear in it, a bolt whose throw no longer reaches the frame, and a strike screwed into trim instead of the stud behind it, which is the single detail that decides how a door behaves under a shoulder. Which of the three applies to yours is said before anything is unscrewed.

A tenant moved out and still has a working fob. Can you take it off the system?+

Yes, and it is worth doing the day the keys come back rather than the month the audit happens. A fob is a credential in a panel, not a key, so removing it takes the panel and the authority to use it, which means a manager, an owner or the HOA. What comes back is a list of what is live and what was removed, unit by unit, so the record is not just in someone's memory. The same visit can enroll the incoming resident, add or drop an elevator floor, and set the parcel room and amenity rooms to match. That work sits in the $149 to $429 band with the visit inside it.

Do you cover the Caltrain lot, the mall structures and the office garages?+

All three, plus the flat streets around Ortega Park, Las Palmas Park and Washington Park, the carports behind older courts on El Camino Real, and the yards and lots along Java Drive and Mathilda Avenue. Name the lot and give a level, a row or the color of the car. A gated structure needs somebody who can get the van through, so say on the call whether that is you, the building or an attendant, because that is the one thing that turns a twenty-minute job into an hour of waiting. It does not change the figure.

24/7 — nights, weekends & holidays

Say which opening stopped you, hear the figure, and get through it

Sunnyvale, Mountain View, Cupertino, Los Altos, Los Altos Hills and Alviso, 24/7, holidays included. A gate, a lobby reader, a fob, a unit door, a shop front, a car or a safe: one figure comes back with the $89 visit and the hour already inside it. Your own door and your own fob are yours to arrange; a shared opening takes a word from the manager or the HOA, and that gets sorted while you are still on the phone.